Frequently Asked Questions
- What does my new vehicle warranty cover?
- The basic warranty covers all defective parts and workmanship for 3 years or 36,000 miles (whichever comes first).
- Do I need a reservation for service?
- So we can best service our customers, we ask that you schedule a reservation (the time set aside to write up your repair order and discuss your concerns) so we can document all the concerns you have with your vehicle. This will better ensure that we fix it right the first time. We understand emergencies do come up and we try to leave space available in the schedule to cover these.
- Do I have to have my vehicle serviced at Country Chevrolet?
- All warranty service must be performed at a Chevrolet Dealer. Your warranty is honored by any dealer nationwide. We appreciate all the service business you bring to Country Chevrolet.
- Do I get a loaner car when my vehicle comes in for warranty service?
- GM does not supply free loaner cars for one day service. However, if your vehicle requires an extended stay for a safety issue, extensive diagnostic testing or parts availability, GM will supply a rental car for up to 5 days at $30 per day.
- What does bumper to bumper mean?
- All parts and workmanship on your new vehicle are covered by the 3 year 36,000 mile warranty. You are responsible only for maintenance items.
- What does my paint warranty cover?
- Any defects in workmanship of the paint on your new vehicle. Does not cover environmental damage (acid rain, tree sap etc.) Also does not cover rust caused from stone chips or scratches on the paint surface.
- Is there a recommended break in period for my new vehicle?
Your vehicle doesn't need an elaborate "break-in,' But it will perform better in the
long run if you follow these guidelines:
- Keep your speed at 55 mph or less for the first 500 miles.
- Don't drive at any one speed - fast or slow - for the first 500 miles. Don't make full-throttle starts.
- Avoid making hard stops for the first 200 miles or so. During this time your new brake linings aren't yet broken in. Hard stops with new linings can mean premature wear and earlier replacement. Follow this breaking-in guideline every time you get new brake linings.
- Don't tow a trailer at all during the first 500 miles your new vehicle is driven. Your engine, axle or other parts could be damaged. Then, during the first 500 miles that you tow a trailer, don't drive over 50 mph and don't make starts at full throttle. This helps your engine and other parts of your vehicle break in with the heavier loads.
- Please consult your owners manual for further do's and dont's
- Why do I have to wait for service if I have made a reservation?
- The time assigned for a reservation is the time set aside to write-up the repair order and document your concerns. We cannot always assure you that the technician qualified to work on your concern will be available at that exact time. As soon as a technician is available, we will begin service on your vehicle. Because of schedules, the morning is the best time to drop off your vehicle. We receive many cars in the morning and schedule them in throughout the day. If you need your vehicle at a specific time, please let your service advisor know so we can make every effort to accommodate your request.
- Are my accessories covered under my warranty?
- Yes, all GM accessories both factory installed and dealer installed (prior to sale) are covered for 3 years or 36,000 miles (whichever comes first) against defects in workmanship. Most after-market accessories are covered for 12 months or 12,000 miles (whichever comes first).
- Who do I contact to solve any problem with sales or service?
- Contact the department Manager. (click here) for our manager's directory.